Privacy policy

Last Updated: [Insert Date]

Hemalayas respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard information when you visit www.hemalayas.com or make a purchase.

By using the Site, you consent to this Privacy Policy.

1. Information We Collect

Personal Information Provided by You
When you place an order, create an account, or contact us, we may collect
Name
Email address
Billing and shipping address
Phone number
Order details
Payment information processed securely by third party providers

We do not store full credit card details.

Automatically Collected Information
Because our website is hosted on Shopify, certain technical data may be automatically collected, including
IP address
Browser type
Device information
Pages viewed and time spent on the Site
General usage and performance data

This information is collected by Shopify to operate and secure the platform. Their data practices are governed by their own privacy policy.

2. Cookies

Cookies and similar technologies may be used to
Enable cart and checkout functionality
Improve website experience
Analyze site traffic and performance
Support essential store operations

You may disable cookies in your browser settings, but some features may not function properly.

3. How We Use Your Information

We use collected information to
Process and fulfill orders
Manage shipping, returns, and customer support
Send order updates and promotional communications if you opt in
Improve website performance and user experience
Prevent fraud and maintain security

4. Sharing Your Information

Service Providers
We may share necessary information with trusted third parties such as
Shopify
Payment processors
Shipping carriers
Email and SMS communication tools

These providers receive only the data required to perform their services.

Legal Obligations
Information may be disclosed to comply with legal requirements, enforce our rights, or prevent fraud.

We do not sell your personal information.

5. Payment Processing

All payments are securely processed by third party providers such as Shopify Payments or PayPal.
We do not store or process full payment card data.

6. Data Retention

We retain personal data only as long as necessary to
Complete transactions
Comply with legal and tax obligations
Resolve disputes
Maintain business records

Data is typically retained for up to 7 years unless deletion is requested sooner where legally permitted.

7. Your Rights

Depending on applicable laws, including California privacy regulations, you may request
Access to your data
Correction or deletion
A copy of stored information
Opt out of marketing communications
Restriction of certain data processing

Requests may be sent to support@hemalayas.com.

8. Children’s Privacy

This Site is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.

9. Security

We implement reasonable safeguards to protect personal information.
However, no online system is completely secure and we cannot guarantee absolute protection.