FAQ

Frequently Asked Questions (FAQ)

1. Are your sarees authentic?
Yes, our sarees are carefully sourced from trusted weavers and vendors across India, representing different regions and traditional craftsmanship.

2. Do the sarees come with a blouse piece?
Most sarees include an unstitched blouse piece unless mentioned otherwise in the product description. Please check individual product details for confirmation.

3. Will the saree look exactly like the pictures?
We try our best to present accurate images. However, slight variations in color may occur due to lighting and screen settings. Sarees may also have minor creases as they are handled for photography.

4. Are the sarees ready to wear?
The sarees are not pre-stitched or ready to wear. You will need to get the blouse stitched separately or purchase a ready-made blouse.

5. Do you ship across the United States?
Yes, we ship across the USA. Delivery timelines and shipping charges will be shown at checkout.

6. How long does delivery take?
Orders are typically processed within a few business days, and delivery usually takes 5–10 business days depending on your location.

7. What is your return and refund policy?
We accept returns only for defective, damaged, or incorrect items. Refunds are processed after inspection and may exclude shipping or handling charges.

8. Can I return a saree if I don’t like it?
As sarees are delicate and curated products, we do not accept returns for personal preferences. Please review product details carefully before purchasing.

9. Why does my saree have folds or creases?
Sarees may be unfolded for photography and quality checks, so they may arrive with light creases. A quick steam or gentle ironing or suitable wrinkle removal methods will restore their look.

10. How do I take care of my saree?
We recommend dry cleaning for silk sarees and gentle hand wash for cotton sarees. Always store in a cool, dry place.

11. Can I track my order?
Yes, once your order is shipped, you will receive a tracking link via email.

12. How can I contact you?
You can reach us at support@hemalayas.com for any questions or support.